Extend Your Warranty

Warranty Frequently Asked Questions

  • Step 1: Please provide the order number of the product you purchased on Amazon (essential oil products are not covered).

    Step 2: If you have any questions about products and services, please describe your problem in detail or upload relevant photos and email to support@asakuki.com.

    Step 3: Our support team will respond to you within 48 hours and provide solutions.

  • A: The service life of the product exceeds 24 months (Users who have not registered for warranty for more than 12 months) or artificial damage.

  • A: From the day you place the order.

  • A: You can send us your order number or a screenshot of the order.