Asakuki warrants a 1-year warranty from the date of user purchase for oil diffuser, Humidifier, and projector products while providing different extended warranty services among them.
-For Oil Diffusers & Humidifiers, register within 60 days after purchase to extend the product warranty for 1 year, for a total of 2 years.
-For Projectors, register within 60 days after purchase to extend the product warranty for 2 years, for a total of 3 years.
Please provide your order number, product information, and purchase date.
If you are a return buyer with multiple purchases, please use the same email address for the purchase to accumulate points.
Q1: How to make a warranty claim?
Step 1: Please provide the order number of the product you purchased on Amazon (essential oil products are not covered).
Step 2: If you have any questions about products and services, please describe your problem in detail or upload relevant photos
and email to email@example.com.
Step 3: Our support team will respond to you within 48 hours and provide solutions.
Q2: What conditions are not covered by the warranty?
A: The service life of the product exceeds 24 months (Users who have not registered for warranty for more than 12 months) or artificial damage.
Q3: When will the warranty take effect?
A: From the day you place the order.
Q4: What is a valid proof of purchase?
A: You can send us your order number or a screenshot of the order.